Frequently Asked Questions (FAQ)
Find answers to the most common questions about our services and products.
1. Can I purchase without registering?
Yes, you can purchase without registering. Simply add the desired products to your cart, select the Guest option at checkout, and fill in the required fields to complete your order.
2. Can I add prescription lenses or customize my lenses?
Yes, we offer a custom optical service directly on product pages. You can select available optical work options and personalize the lenses based on your prescription.
How it works:
- Select the type of customization you want in the dedicated section on the product page.
- Fill in the fields with your prescription details.
- The service cost will be automatically added to the price of the glasses.
- Complete your payment, ensuring you upload your prescription in the "Additional Information" field at checkout (if purchasing prescription lenses).
Once the order is confirmed, our laboratory will complete the work within just 4 days, after which your customized glasses will be shipped!
3. How long does delivery take?
Delivery times vary depending on the destination country and the selected shipping method (Standard or Express). An estimated delivery time is displayed directly on the product page.
4. What materials are the lenses and frames made of?
The materials of our glasses are specified in the product descriptions.
5. How do I check the sizes of the glasses?
The size of each component is listed in the product description. Click the "Sizes" button to view the details in a pop-up.
6. I placed an order but changed my mind. Can I cancel it?
Yes, you can cancel your order before it is shipped, up until midnight on the purchase day.
7. How can I return an item?
You can return products within 30 days of delivery. Click here for the detailed return procedure.
8. How can I contact you?
- 📞 Cell/WhatsApp: (+39) 327-3217739
- 📩 Email: info@kiss.it
- 💬 Messenger, Instagram
- 📝 Contact form
9. What payment methods do you accept?
We accept Credit Cards, PayPal, and Klarna. Learn more.
10. Do you offer international shipping?
Yes, we ship worldwide with tracked couriers. Shipping costs are calculated based on the destination and displayed at checkout.